Returns & Exchanges
At Off Grid Stores, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for all returns and exchanges. Please ensure that items are unworn, in their original condition, and still have all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the packing slip provided in the portal to ensure faster processing.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of starting your request.
Receive Your Refund
Once our team inspects your returned items, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing